"Mark has been very helpful to us in various aspects of our work, and as a community business he has been very supportive in offering us tailored solutions which have been cost effective for our development. This has involved working with on a Community Share Offer model which successfully raised the money required, he has also helped us to complete our accounts on a short timescale as well as giving us advice and bespoke training with accounting software so that we are better able to keep track of how our business is performing, along with keeping basic administration tasks in house. We look forward to continuing to work with Mark into the future."
"I have recently switched accountants to use the services of Mark Buckmaster at Master Accounting Ltd.
The reason for the move was I didn't feel my old accountant was giving me any ongoing advice and support other than balancing my year-end accounts. Like most small business owners, costs are key, so I was delighted when, not only were my monthly fees reduced, Mark has also agreed to put together quarterly management figures and advice.
I have known Mark for a number of years and already knew how much he cared for his clients so this was an easy decision for me. In my first meeting Mark offered me one piece of advice that, in 20 years of business, I have never been told before and my accountant last year didn't advise me on either. In fact, this one piece of advice has saved the company over £1000 which I can reclaim for my cash flow straight away. That has more than paid for Mark’s services for the next 12 months. If you are looking for good accountancy advice and want to keep a more active eye on your business figures I would highly recommend you arrange to have a conversation with Mark."
"My name is Andrew Dalby. I am the Managing Director of Live Labels Ltd. I have used Master Accounting from the inception of my company over 3 years ago now. I have, to date, received the best customer service and advice I could have possibly hoped for. Mark looks after all my accounting needs from staff payroll to end of year figures leaving me free to do what I do best and grow my business.
I had not ran my own business up until this point so was very inexperienced in all areas that deal with the accounting side. I need not have worried as Mark has pointed me in the right direction and given me the advice that has enabled me to keep my outgoings to a minimum.
I would not hesitate to recommend Master Accounting. I look forward to many more years working with Mark and his company."
"Having used Master Accounting to discuss the merits of becoming a limited company and explaining the process of becoming an incorporated business, Mark was very quick and efficient in setting up the business for me. His experience, knowledge and professionalism gave me the confidence that I had selected the right company to do this work."
"Mark had already been appointed to assist with the month end process in doing the management accounts in this chemical adhesives business.
His remit was extended to payroll covering over almost 200 employees, of which the clear majority were hourly paid direct employees.
The shift patterns were relatively routine but overtime rules were more complex and Mark handled the payroll exceptionally well to strict deadlines.
He took away the headache from me at the busiest time of the month and let me focus on financial & operational issues under distressed trading circumstances at the time.
This proving that outsourcing payroll is more valuable to the business in freeing me up as FD to attend to performance issues rather than worrying about the minor cost of outsourcing payroll itself.
Mark also provided a payroll database extract so I could keep very precise control on the labour costs and associated analysis. I enjoyed working with Mark and would work with him again."
"Mark was engaged to do the payroll for our chilled pastry factory in Corby during this period immediately following my departure from Chemence.
We ran various over lapping 4 on 4 off shift patterns for the factory, which also had significant absence issues to handle in working out the correct hours.
The overtime rules were also awkward and the variety of deductions made this a complex payroll for about 120 employees, of which maybe 30 were staff and therefore simpler.
Mark handled this engagement with the minimal of fuss being on time and accurate to tight deadlines.
We reviewed several times each month to ensure accuracy and his work schedule accommodated our timeframes regardless of the time of day.
I would have no hesitation in using him again."
"Mark was again retained to do the payroll at Hawes, so clearly I did not have any hesitation in engaging his services again.
We had a factory of hourly paid employees on a variety of more complex and variable shifts with some very precise and extensive overtime rules arising from legacy issues in previous years.
In addition, with a largescale reduction in headcount over the year, there were many issues with payroll for leavers and the importance of accuracy for leavers is even more paramount, especially with the risk of over payment and possible bad debts.
Mark learned these rules well and we had disciplined review procedures pre-and post-net pay calculation to ensure accuracy and completeness.
Mark yet again did a fantastic job on tighter deadlines with 175 employees.
He is also great value for money and can be relied upon to get the job done when you need it doing, putting himself and his staff at your disposal when your timescale dictate."
"I was very pleased with the service I received from Master Accounting. At all times they provided a professional excellent service."
"Like many business owners, I am obviously interested in the profits that my company is making but the need for statutory accounts, VAT returns and self-assessment tax returns has often felt like a sword of Damocles hanging over my head. Thank goodness, Mark Buckmaster, now of Master Accounting, became my accountant soon after I set up my first business 13 years ago.
Mark makes everything feel so easy for the business owner so that all the necessary legal and practical financial side is as pain-free as possible. He also genuinely cares about his customers and their businesses to an extent that I have never witnessed in any other professional. He really wants his customers to succeed.
I was so impressed with Mark as a person and with his integrity and decency that he became a personal friend many years ago, as well as my accountant. In the interests of transparency, I do now have another interest to declare in that, recently, towards the end of 2016, I decided to marry Mark. It is amazing what some people will do to hang on to a good accountant!"
"I owe a great deal to Mark Buckmaster of Master Accounting Ltd. I am a builder by trade and was concerned when I set up my limited company as I am severely dyslexic and find all paperwork extremely difficult. Mark has held my hand every step of the way and stepped in whenever I have needed help, which has been frequently. I cannot recommend him highly enough. I do not think I would have received this level of support from any other accountant."
"Master Accounting has been doing the House of Vantage payroll for some years now. When we received our letter from the Pensions’ Regulator, informing us of our staging date, we immediately contacted Mark at Master Accounting who came in and explained the auto enrolment pension scheme to the senior management team. He then came to see us again and spoke to both shifts, explaining auto enrolment and answering the many questions asked by the staff.
We had no hesitation in using Master Accounting to set up our auto enrolment pension scheme to ensure our company was compliant. The set-up fee was extremely reasonable and the process was easy and painless for us."
"Whilst we’ve only been working with Mark and Rachel for a short time, they are extremely well connected and came to us well-recommended. They have already shown us that they are on top of their game."
"We have used Master Accounting for accountancy and payroll services for many years and have found Mark to be extremely personable as well as efficient, cost-effective and responsive. I would recommend his company to anyone who appreciates a complete professional and reasonably priced service."
"‘Robinson Agriculture Ltd/Ashley Farm Shop would highly recommend using Master Accounting. They provide us with a great service, always ready with help as and when needed. They do all of our Payroll very efficiently on a monthly basis, as well as our annual accounts, and have arranged the Nest Pension for us. It is a personal service and they are always reliable.’
"‘It is a pleasure to work with Mark and Rachel at Master Accounting. The service we receive from them is first class. They are expeditious and accurate with our payroll requirements and also able to respond with expert knowledge to our queries and ad hoc requests.’
"‘I have known and worked with Mark Buckmaster for 10 years across 4 different companies.
I have engaged him on payroll in each of those companies, which in itself speak volumes about the value, competence and accuracy of what Mark does.
He has done payrolls for me ranging from less than 100 staff to over 200 with his attention to detail and, above all, accuracy exemplary. His responsiveness to my demanding queries, faultless in their speed and clarity of reply, and his pricing also makes him hugely competitive against anyone else I could use.
He also customises our payslips and gives me whatever output I request to suit my business and accounting integration needs.
Furthermore, he often goes beyond what I expect by helping specific employees with their personal tax issues with the HMRC if perhaps they have got in arears or have issues over car benefits or other non-standard issues.
I use Mark and his payroll services repeatedly because I know it solves my need to get payroll done with minimal fuss, on time and accurate with all the Year-End returns also thrown in to make the complete annual, monthly and weekly solution.
"’I have now worked closely with Mark Buckmaster/Master Accounting providing payroll services in two separate companies. I have found him to be extremely helpful, flexible and reliable.
He has all the requisite knowledge but does not make the whole exercise of processing payroll a purely technical exercise and is very adaptable when the situation demands. Certainly we have found him to be very good value for the service he provides.’